AK
Anya K
1 reviews | Active since Dec 2012
04 Nov 2023, 08:54
I want to get my number back
My Vodacom pay as you go has been disconnected due to non use, as I am currently overseas. Due to the fact that this number is connected to my SA bank account with my funds, I have been trying to get the number back with whatever conditions they may want to dictate (i.e. a 2 year contract). I have hit a brick wall at every turn and don't know what to do. Surely it must be possible to request a number - I have had that number for over 15 years!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
04 Nov 2023, 11:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Nov 2023, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AK
Anya K's updateReviewer Update
04 Nov 2023, 15:17Thank you so much. Please remember to contact me only via my email address, as I don't have the phone number any more.
AK
Anya K's update04 Nov 2023, 15:17
Reviewer Update
Thank you so much. Please remember to contact me only via my email address, as I don't have the phone number any more.
AK
Anya K's updateReviewer Update
06 Nov 2023, 09:11Hello again Vodacom, thank you so much - one of your consultants made contact, stating the obvious and not offering a solution.
PLEASE help me find a solution which I know is possible because several of your agents have told me so. They just haven't been able to make it happen.
I beg you, PLEASE put me in touch with someone to make it happen!
Many thanks and kind regards
PLEASE help me find a solution which I know is possible because several of your agents have told me so. They just haven't been able to make it happen.
I beg you, PLEASE put me in touch with someone to make it happen!
Many thanks and kind regards
AK
Anya K's update06 Nov 2023, 09:11
Reviewer Update
Hello again Vodacom, thank you so much - one of your consultants made contact, stating the obvious and not offering a solution.
PLEASE help me find a solution which I know is possible because several of your agents have told me so. They just haven't been able to make it happen.
I beg you, PLEASE put me in touch with someone to make it happen!
Many thanks and kind regards
PLEASE help me find a solution which I know is possible because several of your agents have told me so. They just haven't been able to make it happen.
I beg you, PLEASE put me in touch with someone to make it happen!
Many thanks and kind regards
AK
Anya K's updateReviewer Update
06 Nov 2023, 12:20Hello Vodacom, thank you so much for your messages. You haven't even tried to help! I would be grateful if an attempt at assistance could be made. Seeing that the Vodacom Consumer Website Team is unable to, it would be great if the matter could be escalated to someone who can actually assist. I have been told by several Vodacom agents that it is possible. PLEASE HELP!!!
Many thanks
Many thanks
AK
Anya K's update06 Nov 2023, 12:20
Reviewer Update
Hello Vodacom, thank you so much for your messages. You haven't even tried to help! I would be grateful if an attempt at assistance could be made. Seeing that the Vodacom Consumer Website Team is unable to, it would be great if the matter could be escalated to someone who can actually assist. I have been told by several Vodacom agents that it is possible. PLEASE HELP!!!
Many thanks
Many thanks