1 reviews | Active since Apr 2017

13 Apr 2017, 13:08

I WANT TO CRY

<p>I have taken out a contract with Vodacom at the Vodashop in V&A Waterfront on 3 April. Since then I have had a nightmare. Up to today my vodacom contract is not active. No one can contact me for the past 2 days. Austin at the V&A Shop is trying to help me and he seems to be the one taking owership of the problem and helping me. But in every other respect you guys are failing. Do you understand that I need my phone for work. I have commented on facebook. I have received a response 2 days ago, but still no service. Please Please Please Please Please Please Please Please Please help me. </p>

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Replies (1)
Vodacom
Vodacom's reply13 Apr 2017, 13:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team