1 reviews | Active since Aug 2018
I want to cancel that contract
My name is Mandla I have a problem with Vodacom, they hired a company called Afrizone, this company gets Vodacom customers , they ******* me into agreeing to a contract of which I was not aware of ,I'm paying Vodacom an amount of R_423 and get a airtime of R350 , now this company called me sometime in May , saying that Vodacom is changing their premiums from R350 to R375 in no additional cost it's for me and I agree meanwhile they are extending my contract with Vodacom not desclosing to that , I went to Vodacom shop to upgrade my phone and that's when I was told that I've extended my contract they can't upgrade my phone , and I tried to explain to them that the person who called never talked about such things but they refused to help me
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Mandla
As discussed, feedback has been provided.
Have a pleasant day further!
Regards,
Vodacom Consumer Website Team
Hi Mandla
As discussed, feedback has been provided.
Have a pleasant day further!
Regards,
Vodacom Consumer Website Team
