MS
Mandla S

1 reviews | Active since Aug 2018

29 Aug 2018, 10:22

I want to cancel that contract

My name is Mandla I have a problem with Vodacom, they hired a company called Afrizone, this company gets Vodacom customers , they ******* me into agreeing to a contract of which I was not aware of ,I'm paying Vodacom an amount of R_423 and get a airtime of R350 , now this company called me sometime in May , saying that Vodacom is changing their premiums from R350 to R375 in no additional cost it's for me and I agree meanwhile they are extending my contract with Vodacom not desclosing to that , I went to Vodacom shop to upgrade my phone and that's when I was told that I've extended my contract they can't upgrade my phone , and I tried to explain to them that the person who called never talked about such things but they refused to help me

0
Replies (4)
Vodacom
Vodacom's reply29 Aug 2018, 10:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

MS
Mandla S's update29 Aug 2018, 11:18
Reviewer Update
Surely let's see if Vodacom will assist me cos I'm a loyal customer to them ...
Vodacom
Vodacom's reply29 Aug 2018, 14:40
Official

Hi Mandla

As discussed, feedback has been provided.

Have a pleasant day further!

Regards,

Vodacom Consumer Website Team

MS
Mandla S's update29 Aug 2018, 15:30
Reviewer Update
It's too early to say thanks but afrizone gave me a call and told me that they've listen to the recording and the guy never explained to me about extending my contract and they will be reversing that contract soon