1 reviews | Active since Mar 2016
I want to cancel my contract
I called in the call centre and spoke to a lady who told me that if I cancel my phone contract today, my last debit will be on the 01 April since I need to give 30 days notice period. I am fine with that. The problem is that the lady transffered me to retensions and I spoke to a male consultant who then told me that my contract ends in May or June. I do not understand this because according to my knowledge, I took the contract in March 2014 and the first consultant I spoke to confirmed that If I cancel, the last debit will be on the 1 April but the other consultant is telling me a differentstory. I am not happy about this as it seems as Vodacom is forcing me to keep this contract. I want to cancel my contract please and since your consultants are not helpful, what should I do?
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
