tM
talhah M
1 reviews | Active since Jul 2011
12 Jul 2015, 03:23
i want to cancel my contract
So after enforcing my CPA rights and on 2 separate occasions asking them to replace the faulty device with a new hands set and not repaired or refurbished unit, they chose to repair it and send a refurbished unit back that has terrible screen bleed. I was contacted by a consultant to have the phone booked in for the 4TH time! I don't have the time for this. I want my contract declared null and void and Vodacom to keep their ****py device. I should have just stuck with my iPhone. I want to cancel this contract at no cost to me except what I owe for the month. That our change my device to an iPhone which i will gladly pay the difference for.
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Replies (1)Vodacom's replyOfficial
13 Jul 2015, 13:03Hello talhah,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply13 Jul 2015, 13:03
Official
Hello talhah,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
