DD
Dave D
1 reviews | Active since Aug 2011
29 Jan 2026, 15:33
I want to cancel
I want to cancel my contract with Vodacom, It takes 20 minutes to listen to them try pursuade me not to leave, then they try to reinforce a 30 day cancellation. The CONSUMER PROTECTION ACT makes it 20 business day. Vodacom is not honouring this act. Shameful. Then, they don't cancel it, they convert to prepaid. I have instructed that you CANCEL the contract. CANCEL the contract.
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Vodacom's replyOfficial
30 Jan 2026, 11:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jan 2026, 11:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team