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Andre M

1 reviews | Active since Jul 2015

08 Sept 2017, 15:27

I want to cancel and pay my contract but Vodacom has taken me hostage

For the last two weeks I have phoned the Vodacom cancellations department more than 5 times, spoken to a Thabo and Oscar and another 2 ladies, each time taking 20 minutes just for them to tell me the system says i owe zero so they cannot send my early cancellation form. I want to cancel and they refuse to send me the form to cancel, thereby holding me financially hostage. I am happy to pay the exorbitant 75% early cancellation fee and they refuse to send me the forms. What can I do? Every time they say they will call back but they never do, every time i have to call them just to hear they cannot do anything further and it has been escalated. Utterly frustrating level of non service, I want to uphold my part of the contract and they dont uphold theirs.

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Replies (2)
Vodacom
Vodacom's reply08 Sept 2017, 15:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

AM
Andre M's update11 Sept 2017, 12:42
Reviewer Update
HI Vodacom, Thanks for your automated reply, i does not help one bit and no one has contacted me. Friday I wasted another 20 minutes of my life by calling your cancellation department and speaking to Nomthandazo Gumede, she promised to call AND email me back...obviously she did not (ref ********** ), no one at Vodacom ever keeps their word. So i am on the phone again right now for the 5th time again with the 5th consultant, exactly the same sad story, refusing to send me my cancellation form because the system is wrong and she will log a call, every time they log a call but nothing happens and it is more that a week since the first call was logged. I was transferred to her supervisor now Yolanda Daniso (12H30) that said he will call me back by 16h00. Let see if he does....I wont hold my breath