I want to be your customer again, but.....

Item: Vodacom
Rating: 3
Author: Mario B

I want to be your customer again, but..... I went to Vodaworld, drove around for 15 minutes and couldn't find any parking. This was 9am??? Then eventually they let me park behind the boomed area (which had LOTS of open parking)

Then I had to wait in a queue that took forever and I eventually had to leave because I was on my way to a funeral.

I am currently an MTN customer with two contracts, but you make it SO difficult to become your customer that I think I will rather go to Cell C???

Helpful (0)

Replies (2)

Vodacom's replyOfficial

16 Oct 2018, 17:07

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply16 Oct 2018, 17:07

Official

Vodacom's replyOfficial

16 Oct 2018, 18:24

Dear Mario,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)

Vodacom's reply16 Oct 2018, 18:24

Official