SP
Stacey P

1 reviews | Active since Jan 2016

31 Jul 2021, 18:54

I want to be done with you!!!!! HELP

Good day Vodacom

Thank you for finally being able to provide me with a balance.

My only concern now is that the balance differs from my last statement send on September 2020 of R3075...

I owe you guys R3949,35 and my balance on the 6th July 2021 was R2149, 35.

Please advise wherr that additional R875 comes from?

Also are you guys not going to accommodate me for not having data coverage from March 2020 up till August 2020 and all the complaints I put in and the fact that I had to wait so long for an answer.

Thus far I have paid a R2300 on my outstanding bill but would like to know which one because according to me I owe you guys a R775 and not a R1600.

It really feels as if vodacom is just milking me on an account that is inactive for years already.

You also listed a default on my bureau that's having a major impact on my credit record, how can we rectified this.

Regards

Stacey-lee Petersen (Abrahams)

0
Replies (2)
Vodacom
Vodacom's reply01 Aug 2021, 09:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SP
Stacey P's update22 Sept 2021, 08:22
Reviewer Update
When I contact ***, I am still not with the legal department that can assist me... They also just say I need to email legal collection, this department is not helpful. Who can assist me!!!!!!!!!!!!!

Also Nomsa reply is your account is handed over.... I WANT TO KNOW WHY AM I HANDED OVER... IF THE ERROR IS NOT FROM MY SIDE.

I will gladly email my proof of payment, which I already emailed to ***.