I want this matter fixed!

Following my ongoing problem with a contract and cancellation thereof - going back to 19 December 2015 - I have emailed them but I am still awaiting a response.<br> <br> The service I have received from Vodacom is sorely lacking<br> In all the time I have been with Vodacom, and I have been with Vodacom for many many years. I have not faced issues like this.<br> I had to phone in January to resubmit the contract cancellation and again in February<br> I'm still getting charged for this contract that was cancelled in Dec 2016. You cannot give someone a contract upgrade date 01 Dec) and then when you cancel the contract it all the sudden extends to end of Feb 2 months differ <br> Right now I am furious... The problem is not on my side. It is on VODACOM's side I want this matter fixed! <br>