I want the voice log from vodacom

In mid -July 2018, I contacted Vodacom cell centre, with the intention to request for a top up. But I didn’t accept the top up because of that the consultant advised that, they only offer voice bundle minutes and which are limited to call only Vodacom users. Thereafter I fully disagreed to accept that top up, and explained to the consultant that I cannot pay for something that will limit me and rated their service as poor.

On 27th July 2019, Vodacom debited R249.01- Why?, instate of R179 a contracted monthly amount. Today, I got another future billing amount of R239.09, Why?

And called again on 08 August 2018 – and incident was created 1- ********** ********** , I was advised that the top up was activated and di-activated, I DIDN’T ACCEPTED THAT PLEASE.

Please retrieve the July 2018, voice log and listen to it , and I want that recording please or I will have to refer this matter to ICASA.

I want to July debited amount to be credited back please.