I want my refund!!!!!! Vodacom Insurance is bull****!!!!

Vodafone insurance, at this point I don’t even know how Hellopeter escalations I have had to post. What a nightmare of a company!!! From the time I took out a cellphone insurance with Vodacom to their insurance, it is a nightmare.

To cut the long story short, I have a cellphone insurance with Vodacom in which I had previously took out an iPhone 11 64GB contract which I paid off but still kept my insurance. In April 2024 my phone got ****** in which Vodacom first refused to reimburse me a cellphone worth my insured amount I’ve been paying all these years, instead they advised that my cover limit was R8500 yet I’ve been paying a higher premium for a phone over R10 000!!!! To avoid fights, I settled for a Preowned phone and it was delivered on 15 April 2024.

From that they Continued to debit me the normal amount of R220 per month for a phone valued over R10 000. Yesterday I decided to call the call centre because I was worried if they had updated my details to the new phone they have now given me should it happen that I lose this one again. To my absolute surprise, the agent advised that all along I’ve been paying a higher premium for a lower phone so my premium was supposed to be decreased a long time ago from R220 to under R150. I asked her how as a client was I supposed to know this? She advised that I should have received communication. With her whilst on the line, I went though my entire communication from Vodacom and no one bothered to reach out to me after getting the new phone to inform me that I had to update my details so that my premium could be lowered. The call centre proceeded to than send me a form to complete for my details to be updated but I asked her about my refund for all these extra months I’ve been paying and she told me that nothing can be done about that.

So Vodacom, please tell me how on earth is a client supposed to know that they must pay a lower premium when you’ve never bothered to email or reach out them after sending them a new phone!!!!

I want my refund from April to August that I’ve been paying for a higher premium phone when my phone is clearly under value !!!!!!!