I WANT MY REFUND URGENT

Im following up on my refund that i was promised3month ago , after the ***** had been confirmed. Your hellopeter consultant called and I gave her the account to use as the one that was used for debit was closed. Till then no one has gotten back to me even your so called hellopeter complains consultant did not keep her word. Why is vodacom doing this to people ? why should i follow up on my money that was taken *****ulently. if your process was in order none of this would have happened and now i must write reviews to get my own money that is due to me. can someone refund my money as this now pathetic. Such a big company that fails to process refund innocent peoples money. i want my money back. Does Vodacon even TCF, or wait no they dont as they dont refund money for *****ulent accounts