1 reviews | Active since May 2020
I want my refund! Stop *****ing from us.
Just a friendly warning. Your contract is coming to an end, you give 2 months notice. Vodacom staff member "forgets" to cancel it. 2 months later they subtract R200, the next month they debit R400.... The phone and apologize after the firts R200 is debited incorrectly, saying that t the contract is now cancelled and the money will be refunded to my Bank Account. The next month double the amount is taken from my bank account, I complained, they promised it will be resolved within the next two days. No one contacts me back, I follow up, they say they have "technical problems", follow up again, they are busy "sorting it out". I want my refund, I want it paid into my Bank Account. I want Vodacom to take accountability and stop *****ing money from their customers and leaving us with the mess to clean up time and again. This has happend to me twice in the past. The sad thing is we cannot go over to another service provider because coverage are not as good as Vodacom, so they ***** from us, or they are just incomptetent. Please sort this out. This is ridiculous. I want my money back.
Really?? Late cancellation!! I cancelled in April, my contract came to an end, the end of May!! I have records to proof this - I was even told that Vodacom "forgot" to cancel my contract. Money have been subtracted for June, and R400 for July! How can this be? And now I am blamed for "late cancellation". You better sort this out, otherwise you will have a problem at hand. This is the worst customer service I have EVER received. Vodacom did not even send an apology Fix my account! You owe me money. I have all the reference numbers in place and I suggest you do a thorough investigation and blame the correct parties. I am waiting for your reply, and my credit. Not to be credited to my vodacom account, but into my Bank Account. Stop *****ing from us!
Really?? Late cancellation!! I cancelled in April, my contract came to an end, the end of May!! I have records to proof this - I was even told that Vodacom "forgot" to cancel my contract. Money have been subtracted for June, and R400 for July! How can this be? And now I am blamed for "late cancellation". You better sort this out, otherwise you will have a problem at hand. This is the worst customer service I have EVER received. Vodacom did not even send an apology Fix my account! You owe me money. I have all the reference numbers in place and I suggest you do a thorough investigation and blame the correct parties. I am waiting for your reply, and my credit. Not to be credited to my vodacom account, but into my Bank Account. Stop *****ing from us!
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to your service request number X , our records indicate that our Retentions Team has assisted and passed a credit onto your Vodacom account today for an amount of 238.34 due too the late cancellation. Please note there is no refund due as the account does not reflect that it is in credit at the moment. We have emailed you your latest full account statemen via email address x for your convenience. Regards Consumer Website Team
*I have taken out my email address and reference no.
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to your service request number X , our records indicate that our Retentions Team has assisted and passed a credit onto your Vodacom account today for an amount of 238.34 due too the late cancellation. Please note there is no refund due as the account does not reflect that it is in credit at the moment. We have emailed you your latest full account statemen via email address x for your convenience. Regards Consumer Website Team
*I have taken out my email address and reference no.