I want my refund

Im still waiting on my refund that i was told on the 10th august that it would take 7/14days to be done and till today no refund made.a hellopeter complains consultant called me 2 weeks ago regarding my previous reviews and she promised to investigate amd come back to me which she never did.does vodacom even treat their customers fairs if someone who is not their client is treated in this poor manner. A ***** account gets opened and when its time for a refund nothing gets done.im so shocked at this.this is very bad and i dont wish this on any one.can i get my money back Please.seems like this company has no process or TAT when it comes to resolving issues everyone does their own thing.why would you debit an account where you were notified of it being *****ulent