I want my refund

I'm still waiting on a refund that i was told its being processed on the 30 October, till today no funds have been paid to my account. I dont know what Vodacom consultants are doing that they just lie to people who have been victims of ***** due to Vodacom not having proper validations to avoid such. can you pay my money to my account as your hellopeter consultant said its been completed. This is money for a ***** that was confirmed in August and we passed 3 months already with this pathetic service of having to follow up. please pay my refund