I want my refund!!!

I have been writing to you guys regarding my refund and for you to give me a new contract but with the same deal I initially took before you gave me a faulty iPhone. I’m tired of explaining my story everytime. I’ve spoken to a lot of consultants who does not know anything about the first call resolution. My query was from Helo Peter and I didn’t just write once , but 3 times and still no one could do their job properly.

I need the next agent who will call me to assist me right away. It’s exhausting calling you guys fir the same thing everyday, check my query on your notes and give me a call when you have answers or solution rather.