1 reviews | Active since Aug 2021
I want my number re instated. I have paid my account over 2 years now.
My cellphone was locked for a failed debit order in March 2020. I have then settled my account in full as there was also attorneys involved in the matter. When I asked for my number to be reinstated, I was told that my number is no longer on the network. I have sent sim activation form and no acknowledgement was received. I have been to the stores to see if they could assist. I have also logged complaints on Facebook. No one bothered to respond to me. I hope someone will be able to assist as we are well over 2 years trying to get this matter resolved. I struggled with the attorneys that were also attending to the matter to get my settlement letter. I had to sent a complain via this platform.
The number is question is ***. Regards Olwethu Patala, ***.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
I have spoken to the Attorneys and said that the account I closed on their side.
I don't appreciate this at all.
Please activate my number *** and all the other numbers that are linked to my name as I have paid the outstanding amount
Regards
Olwethu Patala
***
I have spoken to the Attorneys and said that the account I closed on their side.
I don't appreciate this at all.
Please activate my number *** and all the other numbers that are linked to my name as I have paid the outstanding amount
Regards
Olwethu Patala
***