NM
Nombuyiselo M
1 reviews | Active since Aug 2020
30 Dec 2020, 08:51
I want my name cleared. Settled an account on August but still owing same amount
My account still appears as active although I have paid it off in full to settle and close off the account.
Last review I wrote you said someone was gonna call me, till today no one has bothered.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
30 Dec 2020, 08:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Dec 2020, 08:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NM
Nombuyiselo M's updateReviewer Update
01 Jan 2021, 08:54I so wish there was a way I'd attach proof that the same thing you saying to me now was said to me almost 2 months ago. But my account is still active and should it incure more interest I will not be liable to pay that. Cause even my credit score rating got worse after you updated my account from in default to active. I wanted the settled account closed off. And if that does not happen in 14 days from today. I'll keep on writing them reviews until my account records are updated. Yore You're really being unfair now, I cannot even get hired with or without my qualifications cause of my bad credit listing yet I settled the account in August 2020... I'm really disappointed with the company and the collections department how they handled my case
NM
Nombuyiselo M's update01 Jan 2021, 08:54
Reviewer Update
I so wish there was a way I'd attach proof that the same thing you saying to me now was said to me almost 2 months ago. But my account is still active and should it incure more interest I will not be liable to pay that. Cause even my credit score rating got worse after you updated my account from in default to active. I wanted the settled account closed off. And if that does not happen in 14 days from today. I'll keep on writing them reviews until my account records are updated. Yore You're really being unfair now, I cannot even get hired with or without my qualifications cause of my bad credit listing yet I settled the account in August 2020... I'm really disappointed with the company and the collections department how they handled my case