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Yandi S
1 reviews | Active since Jul 2021
14 Mar 2022, 12:31
I want my money Vodacom!!!!
Hi
I need assistance. On 19 February 2022 I paid Vodacom for the month. There was an issue with the payment reflecting so I made another payment on 22 February 2022 which reflected immediately. I thereafter started the process to get refunded as I had made two payment. I have been going back and forth with Vodacom since 24 February 2022 and was promised payment within 7 days. I followed up again today and they said they unilaterally decided to deduct next month's invoice from the amount as it is now March but I logged the call and did everything in February 2022. I also pay my bill month end not beginning. Is Vodacom allowed to do this? What is my recourse?
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Vodacom's replyOfficial
14 Mar 2022, 16:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Mar 2022, 16:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Yandi S's updateReviewer Update
18 Mar 2022, 12:42Someone said this was already processed to reflect on Wednesday. It is now Friday. I am sick of the empty promises.
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Yandi S's update18 Mar 2022, 12:42
Reviewer Update
Someone said this was already processed to reflect on Wednesday. It is now Friday. I am sick of the empty promises.