CS
Cindy S

1 reviews | Active since Nov 2023

18 Dec 2023, 12:12

I want my money that you owe me and I am tired of running of you

*** – Cindy Solomons Cell no: *** Date I called to cancel contract – July 13 Dean – cancel subscriptions – ref ***

i have requested that you sent me the recordings of all the calls that i made to you since April, when i first called to cancel my contract. I also said that i want you to refund all my payments made after cancelling the contract, as you guys messed up on your side and then continued to debit my account. I called again more than a week ago and i was told that the money was credited to my Vodacom account, which i don't understand why. I was promised a call back as soon as you have an answer on when the money will be paid to my bank account and im still waiting. I have to spend money all the time, buying airtime to call your call center for a mistake that you made. I have to run after my money because you are not operating in an ethical manner. This is pathetic and unacceptable. I want my money back now.

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Replies (1)
Vodacom
Vodacom's reply18 Dec 2023, 14:11
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team