I want my money credited back into my personal bank account where you took it from without my consent!!!

After having logged a query on 27 July for a ********** Cellphone Upgrade done using my person information via a Vodacom dealer, no one has bothered to give me feedback. I am the one having to constantly follow up about my refund. On 10 August after having to do my own investigations and follow ups, I learned that Vodacom has credited the money due to me to my "vodacom account". I do not have a Vodacom "account" I want my money credited back into my personal bank account where you took it from without my consent and authorisation. What is a person supposed to do to get things right with you? Have you stopped giving a **** about your customers? I was a victim of ***** because a ******** bypassed all your "security checks" and now you are giving me a difficult time in giving me back money that is owed to me? This is pathetic and a bad reflection of how far down the rabbit hole your service has gone.