I want my money back or the data I bought through your app

Item: Vodacom
Rating: 1
Author: lesedi M

I want my money back or the data I bought through your app. I have been trying to get this resolved for days but I keep on getting the option to chat to your stupid chatbot . They see I need to screenshot the error and my bank statement to show the transaction was successful and I will be reimbursed in 24 hour but nothing as yet

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Replies (1)

Vodacom's replyOfficial

16 Aug 2021, 07:08

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply16 Aug 2021, 07:08

Official