1 reviews | Active since Oct 2018
I WANT MY MONEY BACK FROM VODACOM
I do not have insurance with vodacom, but in December 2020 my onvoce was billed for insurance of R42.87 and R257.22, i called vodscom to find out what this is for and they said it was a system error and they will cancel and refund the premiums but the debit order is already in the pipeline so it will go off.
January i received the invoice and again i was billed for R257.22 for insurance and the insurance was not cancelled and refund not credited, I Called vodacom and i was told the same story that it will be cancelled and refund will be credited to my account.
February the same thing happened and this time i spoke to a lot of people who promised to call me back and a tema leader to sort this out and that the March invoice will be sorted and refund credited, i get the march invoice and the insurance is cancelled but they have not credited my refund that has been debited.
they owe me R814.53 after they debited me 42.87+257.22+257.22+257.22. I want my money back as each month i pay my subscription without fail, if i don't pay my subscription they will cut my line just like that not caring that they owe me money. This has been going on from December and its the worse service ever, the consultants hang up on me while im holding. I want my money back with interest, i have been too patient and too understanding, this money is deducted without my consent and it is taking months to return i want interest on it.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Finrite has been in contact with me and said they will call me back to confirm the refund is done and till today no one has called me back. I called and was holding for a team leader for an hour until I gave up.
My query is not resolved yet and this is sooo pathetic that it can take such a huge company so long to calculate a refund which I know myself how much it is. I have no choice but to not pay my Vodacom bill until I get someone’s attention.
I know you will cut my line but that’s fine maybe that’s the only way to go. If it means moving to another provider then so be it. I have been with Vodacom for more than 20 years.
Finrite has been in contact with me and said they will call me back to confirm the refund is done and till today no one has called me back. I called and was holding for a team leader for an hour until I gave up.
My query is not resolved yet and this is sooo pathetic that it can take such a huge company so long to calculate a refund which I know myself how much it is. I have no choice but to not pay my Vodacom bill until I get someone’s attention.
I know you will cut my line but that’s fine maybe that’s the only way to go. If it means moving to another provider then so be it. I have been with Vodacom for more than 20 years.