I want my money back

I recharged my airtime so that I can buy voice bundles. I managed to buy 900 minutes voice bundles that will last 30 days. Immediately after that I saw that took 3X R3.00 for bundle purchases which did not make sense as I did not sign up for that..then today when I tried to make a call I couldn't as it says I have insufficient funds. I tried to call Vodacom to find out why I cannot use my voice bundles and also to complain about the 3X R3.00 they took. When i called the customer care line and selected that I need help with bundles. It automatically disconnected my call and redirected me to a chat via SMS. I did that chat which was not helpful and was advised to use the vodacom app to speak with a robot. I did that and got redirected that my query cannot be resolveded from the app but via whatsapp which was provided by Ntokozo whom I was on live chat with. I went to whatsapp which was no help and was advised by the robot that my query must be resolved on the app. Vodacom doesn't give customers to speak to an agent, Vodacom things our queries will be resolved by live chats with robots. This is insane, I want to be able.to use my voice bundles which I bought with my money and to be refunded the 3X R3.00 that was taken from my airtime. Vodacom.is ****ming customers while they know no one Will assist you and take you from.piler to post and frustrate you