Hellopeter
Share Your Experience
NN
Nomfundo N

1 reviews | Active since Mar 2023

23 Jul 2025, 10:13

I want my money back!!!

I want log a formal complaint with vodacom for my cancellation abd refund due with ref *** and consultant Tariq from cancellations for his rudeness (please refer to call) fine 27 June at 08:23 this morning as we speak he has me on hold for the past 7 min. Please take time to read the case and listen to all the calls I have made. Even the manager who i have spoken to is not willing to call back to check if my case has been resolved or not. Vodacom Service is honestly pathetic and please do something about this rudeness tariq guy because he needs training. He even **** and said there are no managers yet when I spoke to the manager because I refused to hang up the manager said there are other managers available. Again I called Monday 21 July because AGAIN they deducted incorrectly and so hadn't refunded me from the previous month. Vodacom has emotionally and mentally messed with me because of top of not doing their job they have rude agents and rather unprofessional. I spoke to another Team leader Monday virushka who promised a call back and guess what still no call back and no resolution and they are telling any refund will be credited my vodacom account. Why on earth would you do that when you took my money from my account!!!!! Vodacom is a **** and I can't wait to be done with them!!! Vodacom is a joke don't take anything from them!

Escalation vodacom ref Spoke to mawande Refund to be processed since they will bill me June and July ref *** Contact ***/8

Dylan @9:26 25 June

Spoke to lungelo Friday 13 june Tariq 27 June 8:23

21 July spoke to Kwanele who transferred me to collections instead of complaints Minenhle who immorality said there are no managers. Like how is it everytime there are no managers Virushka TL who promised a call back and resolution which I'm still waiting for

27 June i sent an email to *** @08:50, still no response

ID *** Contact details *** Number to cancel *** Regards

Nomfundo Mkhize

0
Replies (4)
Vodacom
Vodacom's reply23 Jul 2025, 12:07
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 
NN
Nomfundo N's update26 Aug 2025, 09:47
Reviewer Update
I'm rather disappointed that to to date I'm still waiting for my refund no one has called. Honestly vodacom lacks service. Dean was definitely calling back and getting back to me but it seems the rest of vodacom is not interested. Please can I get my money back!!!
NN
Nomfundo N's update28 Aug 2025, 10:16
Reviewer Update
But I'm telling you that the refund is have not received. The last i spike to was adopted to refund the money back to my account and not vodacom account. As it is vodacom still deducted my full premium this month for my other contract without deducting the credit. I want my liner on my nedbank account as that's where you took my money. We going to September and that was done was cancel a contract I had asked in may to be cancelled. I want my money ASAP. Im conversing with vodacom for longer than I should be. Another thing I never got any feedback about the rude consultant Tariq.
NN
Nomfundo N's update29 Aug 2025, 11:22
Reviewer Update
Can I get my money back!!!!!