I want my money back

February this year I renewed my contract. Ruan Oosthuizen from Voda 4 U loch Logan BFN and did not explain everything. Somehow I end up with an \open line"which ran up my bill unknowingly to a R1314. What is an open lin?? and why was I not told by RUAN?? I notice my VSP statements en inquired several times yet Ruan said nothing is wrong. On 2 April after the debit order went off I logged a complaint 008x-chx6 and no one responded. Ruan left and Tiffany helped me only to claim she is waiting for head office. She was my witness to my inquiries. I am stil waiting. I feel CHEATED and want my money back. No one bothers to fix this?? I am in general unhappy too with my contract because of NO FREE MINUTES. I cannot use my phone like I used to And R100 is NOTHING and stuck with a contract that does not allow me to keep in contact with my family in a different province. Too expensive data and rates. Unfortunately there is not enough space express my utter disgust towards Vodacom and Cell phone companies. I am forced to have a phone to dial my entrance gate. It never about the customer it is all about the MAKING OF MONEY. Customers end up each year with less and less"""