I WANT MY MONEY BACK

<p>Vodacom....2nd complaint in 2 months, after many years of being a loyal customer....so ***. My debit order has gone up by almost R200? WHY? Take back the "pocket WIFI router" that i supposedly got for "FREE" and that I was told, "Don't worry ma'am, your debit order will stay the same" - you know that thing where, "all calls are recorded for quality purposes" - WELL GO LISTEN TO THIS ONE, I was speciffically told that my debit order wouldnt change. Month 1, no extra charge = ALL GOOD. Month 2, vodacom decides...let's charge her, she won't notice. Well I did, and I want my money back and you can take your WIFI router back, its still completely sealed and in its packaging. AND NO, I WILL NOT DROP IT OFF AT A STORE. COME & GET IT the way you delivered it. You dont get to take peoples money willy nilly. I want my money back. Nothing "LOYAL" about vodacom's service. And no, this is not offering a "quality service at all"</p>