I want my money back!

THIS WAS POSTED ON 7 April:On the 18 March I was sent a letter by Reyaad Soeke for a credit of my account. I accepted and sent the letter back 2 days later. my account was still debited on 1 April. I have tried calling 155 to get hold of him but zero luck. I have also sent him emails. I was surprised to have My account debited after I was told that I have a credit. This has now left me out of pocket and stressed. I called 155/111 on Thursday to be told someone would get back to me within 24 hours ref S3-82U22-25T69. Then I was sent two separate messaged with two separate credit amounts on my account. I would like a refund of what was deducted 1 April. I think that is fair. please Reyaad Soeke contact me!response given that I would get feedback asap!I DIDNT RECEIVE ANY!I Have been calling 155/11 everyday, to be told someone would call me and here is your reference number. No one has!Nonhlanha from 111 advised that on her side no debt order went off.I have sent proof of my bank statement that shows I was debited-12 days ago!I refuse to wait 14 days after 4 May to get refunded (as advised by N).This was not my incompetence!I will move service providers.I am still WAITING for feedback.