PS
Palesa S

1 reviews | Active since Dec 2016

21 Dec 2016, 16:25

I want my money bac****

<p>Everytime I recharge my data and airtime they decide to take it within a few minutes and when I decided to call them and find out why this is happening all they could say is "ma'am you're using an iPhone and every application on an iPhone uses data" </p> <p>My question to the consultant was why is this happening now whereas I've been using an iPhone for 3 years and she said she'll investigate, she then gave me a bogus reference number which I found that out after my 3rd call to Vodacom.</p> <p>I can't use my phone because they're taking my money and all they say is we'll give you feedback after 24 hours. Well I've been waiting since the 15th of December. </p>

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Replies (1)
Vodacom
Vodacom's reply22 Dec 2016, 06:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team