I want my money and my contract canceled

Item: Vodacom
Rating: 1
Author: Lee M

For the last 3 months I've been calling trying to cancel my contract and today after numerous calls I got through to 2 consults that confirmed I need to put in a notice to cancel my contract but when I tried to do that 2 months ago they did not pick up any of my Information as they had a new system I have been paying for a cellphone that was due for cancelation 2months ago plus I have an extra R258 due this month with no explanation I want this contract canceled from 2 July asper my contract date and I want my refund I have been calling trying to get this canceled

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 Aug 2022, 14:23

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply10 Aug 2022, 14:23

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Lee M's updateReviewer Update

29 Sept 2022, 16:26

Someone better contact me now with regards to why I am being harassed after I was told my contract is cancelled snd I won't be debited. This is the most unsatisfying useless company I have ever dealt with the amount of frustration you cause is unbelievable

Lee M's update29 Sept 2022, 16:26

Reviewer Update