NS
Ntombifuthi S
1 reviews | Active since Jul 2020
03 Jan 2021, 20:48
I want my Huawei P40 dual sim or my money back
If I wanted a single sim phone... I would had asked for an iPhone. I can't afford to move from dual to single sim phone worse for R13 000... And be told after that the 2nd slot was deactivated
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
04 Jan 2021, 07:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Jan 2021, 07:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NS
Ntombifuthi S's updateReviewer Update
05 Jan 2021, 10:49Just received a call from the manager at the store saying exactly what I saw coming... That is his word against 2people(me and the person who payed for the phone) ... I asked the guy 3time if is a dual sim phone. He said yes even showed me the 2 IME number on the box,this is soo unacceptable even the fact that they asked him without my presence, which means they could have easily told him to deny everything. What do I have to do now because this phone is useless for me if is not dual sim. I didn't even think about the return period because I trusted the fact that he said it is a dual sim and showed me the 2IME number.
NS
Ntombifuthi S's update05 Jan 2021, 10:49
Reviewer Update
Just received a call from the manager at the store saying exactly what I saw coming... That is his word against 2people(me and the person who payed for the phone) ... I asked the guy 3time if is a dual sim phone. He said yes even showed me the 2 IME number on the box,this is soo unacceptable even the fact that they asked him without my presence, which means they could have easily told him to deny everything. What do I have to do now because this phone is useless for me if is not dual sim. I didn't even think about the return period because I trusted the fact that he said it is a dual sim and showed me the 2IME number.
NS
Ntombifuthi S's updateReviewer Update
05 Jan 2021, 11:26If we cannot trust people in the store helping us ,then we must suffer?
NS
Ntombifuthi S's update05 Jan 2021, 11:26
Reviewer Update
If we cannot trust people in the store helping us ,then we must suffer?
NS
Ntombifuthi S's updateReviewer Update
05 Jan 2021, 11:29If Vodacom decides to deactivate a 2nd sim slot, then why keep the 2 IME number on the box?
NS
Ntombifuthi S's update05 Jan 2021, 11:29
Reviewer Update
If Vodacom decides to deactivate a 2nd sim slot, then why keep the 2 IME number on the box?
NS
Ntombifuthi S's updateReviewer Update
05 Jan 2021, 22:14So disappointed with how my situation was handled, hope everyone now know's how bad vodacom service is and how they **** people by claiming that phones are dual sim while they not!!
NS
Ntombifuthi S's update05 Jan 2021, 22:14
Reviewer Update
So disappointed with how my situation was handled, hope everyone now know's how bad vodacom service is and how they **** people by claiming that phones are dual sim while they not!!