GB
Gemma B

1 reviews | Active since Feb 2017

22 Jul 2019, 17:50

I WANT MY FIBRE

I'm so frustrated. I signed up with Vodacom for Fibre 5 months ago, and it's been 3 months past the promised deadline for installation. To make matters worse, all my neighbours have been connected (with or without vodacom) despite me being the first to sign up with them. I've complained and had my SR ticket elevated 3 times already, with no response, feedback or assistance - poor staff at the call center keep getting an Irate me on the line, waist of my Vodacom airtime ironically and don't seem to have anyone to actually direct this issue to and can't promise anyone will actually assist me. I'm going to cancel my contract and my cellular one too, there must be a more efficient host!

0
Replies (2)
Vodacom
Vodacom's reply23 Jul 2019, 06:36
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply01 Aug 2019, 13:16
Official
Dear Customer

Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance.