1 reviews | Active since Sept 2016

26 Sept 2016, 10:05

I want my data or money back

<p>It's been 3 days and I still haven't even received a call from Vodacom clarifying what has happened to my data in previous complaint lodged last weekend. I didn't get clarity or my money back. Not even a call. This is upsetting, for a third week I have to dip into my savings to get data worth more than R50. I explained clearly what i used my data on last weekend and they can check for themselves. It just vanished. This is the second time I'm lodging a complaint.</p>

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Replies (1)
Vodacom
Vodacom's reply26 Sept 2016, 12:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team