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Nontando N

1 reviews | Active since Dec 2015

06 Mar 2017, 11:06

I want my data back Vodacom

<p>I am disgusted with the service I received at Vodacom. I had an sms notification that I have 10MB and not even a second later I recieve another notification that my data is finished and when I check my airtime is also finished. The is day light ******* at it's best. I'm extremely upset because this is not even the first time happening. Vodacom is classed as an expensive network by my friends and collueges but I never thought that my data and airtime would just be ******. I'm highly irate </p>

0
Replies (5)
Vodacom
Vodacom's reply06 Mar 2017, 13:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

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Nontando N's update06 Mar 2017, 15:03
Reviewer Update

Just loaded airtime now and it's just dissappeared. This is thieving at it's highest level.

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Nontando N's update06 Mar 2017, 16:43
Reviewer Update

I'm scared of loading airtime again on this phone. Can I please be contacted and have this sorted out.

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Nontando N's update07 Mar 2017, 07:46
Reviewer Update

I have been loading airtime on this phone since yesterday and it just dissappears. I bout data and within seconds it's gets finished. all together I have loaded about R60 and I only made one call that lasted about 2 minutes. I am highly irate. I haven't received a call regarding this complaint iether so I guess this is the service I get from vodacom. I'm changing networts for the first time in my life as I am valued at vodacom. I'm going to keep the card as it's a contract but as soon as I finish my contract I will throw it away and not have anything to do with vodacom. I will also confirm to my friends and family that vodacom is indeed the most expensive network and on top of it, I am **********. I demand to be contacted today regarding this complaint.

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Nontando N's update07 Mar 2017, 07:48
Reviewer Update

I have been loading airtime on this phone since yesterday and it just dissappears. I bout data and within seconds it's gets finished. all together I have loaded about R60 and I only made one call that lasted about 2 minutes. I am highly irate. I haven't received a call regarding this complaint iether so I guess this is the service I get from vodacom. I'm changing networks for the first time in my life as I am not valued at vodacom. I'm going to keep the card as it's a contract but as soon as I finish my contract I will throw it away and not have anything to do with vodacom. I will also confirm to my friends and family that vodacom is indeed the most expensive network and on top of it, I am **********. I demand to be contacted today regarding this complaint.