1 reviews | Active since Feb 2017
I want my data back please
<p>Yesterday morning (23/03/2017) I bought a 1GB 14 day data bundle, which was supposed to expire on the 5th of April. I also had R10 airtime left. Today I suddenly have no airtime or data left, without using the internet. I tracked my data usage (for proof, as it's impossible for me to suddenly use 900MB data in one day. Did you think I wouldn't notice???) - 84.29MB used yesterday, and 16.20MB today before I suddenly ran out. What the hell happened to the other 899.51MB Vodacom?? And my airtime? I have read similar complaints. You guys are ****** and obviously ***** your customers' money often. I'll be switching over to a different service provider. How can you be satisfied with your 1.8 rating on Hello Peter? To make matters worse, you've "temporarily replaced" your email function, so I have absolutely no way of contacting you except through Hello Peter, because, oh yeah, that's right, you stole all of my data and airtime. I cannot believe that you get away with these things. It's appalling. Totally disgusted. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thanks you Deon Andrews from customer care who actually attended to my complaint and paid back the lost data and airtime. Much appreciated. I'm very impressed.
Thanks you Deon Andrews from customer care who actually attended to my complaint and paid back the lost data and airtime. Much appreciated. I'm very impressed.
