AV
Annette V

1 reviews | Active since Feb 2017

24 Mar 2017, 16:52

I want my data back please

<p>Yesterday morning (23/03/2017) I bought a 1GB 14 day data bundle, which was supposed to expire on the 5th of April. I also had R10 airtime left. Today I suddenly have no airtime or data left, without using the internet. I tracked my data usage (for proof, as it's impossible for me to suddenly use 900MB data in one day. Did you think I wouldn't notice???) - 84.29MB used yesterday, and 16.20MB today before I suddenly ran out. What the hell happened to the other 899.51MB Vodacom?? And my airtime? I have read similar complaints. You guys are ****** and obviously ***** your customers' money often. I'll be switching over to a different service provider. How can you be satisfied with your 1.8 rating on Hello Peter? To make matters worse, you've "temporarily replaced" your email function, so I have absolutely no way of contacting you except through Hello Peter, because, oh yeah, that's right, you stole all of my data and airtime. I cannot believe that you get away with these things. It's appalling. Totally disgusted. </p>

0
Replies (2)
Vodacom
Vodacom's reply25 Mar 2017, 07:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AV
Annette V's update26 Mar 2017, 16:47
Reviewer Update

Thanks you Deon Andrews from customer care who actually attended to my complaint and paid back the lost data and airtime. Much appreciated. I'm very impressed.