I want my data

I got loaded with my 20GB student data bundle on the 01 April 2023 and on the 02 April 2023 I noticed I had 0KB contacted Vodacom on the 02 April 2023 at 18h03 and asked they admitted to have had an issue that would be resolved in 24 to 72 hours,but my data is not back bare in mind I have assignments, tests and online classes to attend by they chose to chow my data for no apparent reason after having backward and forward network issues 3 times in one week