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Nane R

1 reviews | Active since Jun 2020

22 Jun 2020, 16:30

I want my airtime back

Dear Vodacom. On the 7th of june I upgraded and got a new phone from you. Please note, nothing about my contract changed at all I only got a new phone. I am highly upset with your service. On the 18th of june I got R110 of airtime. I only made 2 calls with that airtime and now it's all gone. I called Vodacom to investigate but their response was that I have a data contract therefore I will pay more for data. You tell me how this is possible...in the past R200 of airtime lasted me for 2 months and now suddenly lasts me for 2 calls. No I want either my money back or I want to end my contract immediately and switch over to telkom.

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Replies (3)
Vodacom
Vodacom's reply23 Jun 2020, 06:36
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply23 Jun 2020, 09:55
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking our call. We have assisted and resolved your query.

We apologize for the inconvenience.

Regards,

Vodacom Consumer Website Team

NR
Nane R's update23 Jun 2020, 10:02
Reviewer Update
Thank you so much Vodacom!!! With a lot of struggling the issue has been resolved. I appreciate your quick response and effort.
You gave me back my airtime and for that I am ever thankfull for.