NZ
Nondumiso Z

1 reviews | Active since May 2015

21 Jan 2018, 08:44

i want my airtime back

I am really tired of this is not the 1st time, i won this 30mb data on this shake thing haven't used it and u send me an sms that my data is depleted and u take my airtime but when i check my data balance it's still there that 30mb you know what this is not the first time you doin this i am really gatfol, u jst don't want to stop to ***** our airtime

0
Replies (2)
Vodacom
Vodacom's reply21 Jan 2018, 09:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Jan 2018, 10:23
Official

Good day,

As per our communication sent to you, this query has been resolved. You may review your rating on the Hellopeter website.

Please accept our apologies for any inconvenience caused.

Regards,
RM