JR
Jane R

1 reviews | Active since May 2016

25 Aug 2016, 17:19

I want my airtime back

<p>I was a victim of false advertising, and I want my airtime back. I purchased just for you minutes, and made a call, however my airtime was deducted. If this is how Vodacom is making their money, by robbing customers,then that was the end of it as I will be moving to another network as I did with my previous number. It makes me wonder how many times they took my airtime without my knowledge as I don't always check. My airtime back or goodbye to Vodacom, and I'm taking my family with.</p>

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Replies (1)
Vodacom
Vodacom's reply26 Aug 2016, 05:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team