LM
Lebo M

1 reviews | Active since Apr 2017

28 Jan 2021, 06:39

I WANT MY AIRTIME BACK!

I'm so sick and tired of the LACK OF GOOD SERVICE I'm always served on Vodacom! What is this??? Is it some sort of EMPTY PROMISE network??? Please tell me exactly what Vodacoms mission is because I'm frustrated at waking up to my airtime gone!!! It's either its short with R2, at times R3 other times R5!!! I EVEN FEAR LOADING AIRTIME ON THIS NETWORK BECAUSE IT GROWS FEET AND WALKS STRAIGHT OUTTA MY PHONE

I've called the call center multiple times only to go through to an agent that sounds like she's in bed half asleep while assisting me with kids crying in the background!!! THE LEVEL OF UNPROFESSIONAL SERVICE LATELY GIVES ME GOOSEBUMPS. 2 calls and I've come accross such incompetence with no assistance but pathetic explanations and excuses!!!

I want my airtime back!!!! This is nonsense, it's pathetic and it's not fair!!! I don't even feel like calling your agents who probably remain in bed while answering my calls and sounding uninterested to assist. BRING MY AIRTIME BACK!!! ENOUGH IS ENOUGH MAAN AI MXM

0
Replies (2)
Vodacom
Vodacom's reply28 Jan 2021, 07:27
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
LM
Lebo M's update28 Jan 2021, 07:49
Reviewer Update
Same thing with your vodabucks! You're telling us to load just 4 u data on the Vodacom app to earn free vodabucks! That too isn't happening!!!! Got an sms confirming that I won 42 vodabucks yesterday, today there's not even one vodabuck!!!! I didn't even use them. What game is this hoenstly??? Worse today after buying data I didn't even get any vodabucks at all!!! I'm sick of this honestly...