1 reviews | Active since Jun 2014
I want my airtime and data back!!!
I recharged with R50 airtime yesterday at around 17:30 and I bought a R12 data plan (I had data still prior to recharging). About 30 minutes later I loaded another R50 airtime and had a balance of R84! After an hour or so, my data was depleted and I assumed that it was the data that was there before recharging. My battery was dead for most of the evening and I started using my phone again after 11pm then I slept. Used my phone again this morning and I bought 60mb of data after 11 this morning, I continued browsing for a bit, Facebook, WhatsApp just as I normally do. Then I got a SMS at 13:08 saying I have less than 4mb remaining. I assumed it was the 30mb that I bought yesterday, I checked my balance nonetheless, only to find that I'm not only left with 1mb of data but I have R7.28 airtime remaining!!!!! I called 111 and ***6 but I'm not getting any explanation. When I checked my data usage, I've used 135mb from yesterday to today!! So where is my airtime???? Because even if I was browsing out of data at any point, it couldn't have cost me R70 worth of airtime!! I say this because between yesterday afternoon and today, I've had about 116mb in data, so where is my airtime????
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
