GM
Given M

1 reviews | Active since Nov 2019

02 Jun 2020, 22:04

I WANT MY AIRTIME AND ALL THE MONEY I'VE USED TO CALL NEDBANK.

VODACOM AND NEDBANK ARE ****ES.!!!! I'M TIRED OF THIS BACK AND FORTH. On the 22 of May 2020 my partner bought me a R50 airtime. The airtime was nor loaded so I call vodacom and complain the told that they is no airtime loaded so the consultant advised me to call nedbank. I did as requested call nedbank they logged a call for it will take 2 to 3 working days for my call to be resolved. I followed up with them they told me that the top up was successful I need to call vodacom I dd again the Rude consultant told me that she won't log a call for me it's no vodacom problem. So I'm very angry because the money was deducted from nedbank but I haven't got the airtime. BARE IN MIND NEDBANK CALLS ARE NOT FOR FREE. SO I WANT MY R100 that I called nedbank with and my R50 airtime that I didn't get.

0
Replies (2)
Vodacom
Vodacom's reply03 Jun 2020, 08:12
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team
GM
Given M's update04 Jun 2020, 12:41
Reviewer Update
  1. When are you going to call me.... I waiting but still this goes to show that vodacom doesn't have any customer service.