I want my airtime

Item: Vodacom
Rating: 1
Author: Lutendo M

<p>Can you explain why I'm missing airtime. My only transaction was R5. Now I'm missing R7. Fix it! Nxah</p>

Helpful (0)

Replies (3)

Vodacom's replyOfficial

16 Mar 2017, 07:21

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply16 Mar 2017, 07:21

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Lutendo M's updateReviewer Update

16 Mar 2017, 08:29

These automated responses that are never followed by a call really make me upset.

Lutendo M's update16 Mar 2017, 08:29

Reviewer Update

These automated responses that are never followed by a call really make me upset.

Vodacom's replyOfficial

16 Mar 2017, 11:54

As per our telephonic conversation, we have contacted you and addressed your query.

Kind Regards

Vodacom's reply16 Mar 2017, 11:54

Official

As per our telephonic conversation, we have contacted you and addressed your query.

Kind Regards