LM
Lutendo M

1 reviews | Active since May 2014

20 Feb 2017, 12:49

I want my airtime

<p>I never understand how your billing works. When there's no airtime it functions correctly. The minute one loads airtime it disappears as though the phone had standby services waiting to be cleared. I don't appreciate having to not buy airtime just so I can avoid unnecessary billing from you guys. Including stupid messages telling me I have 4.75mb remaining when I don't. Fix this. I'm so tired of your poor service delivery.</p>

0
Replies (2)
Vodacom
Vodacom's reply20 Feb 2017, 13:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Feb 2017, 14:38
Official

Dear Client

We responded to you via SMS in order to provide you with feedback.

Kind regards

RJ

Vodacom Consumer Website Team