VV
Vuyiwe V
1 reviews | Active since Mar 2013
20 Oct 2018, 09:17
I want my airtime
Hello
I bought R100 airtime on the 9th October and money was deducted from the bank but the airtime was not loaded into my account.
I called many times requesting for my airtime the person I was speaking I think his name was Lunga, he tried to help me and he kept on calling back to inform me that their system had not updated yet. until today 20 October I still have not received my airtime. There's always something when it comes to Vodacom when it comes to airtime and data. I want my airtime, I'm unemployed and a R100 is a lot for coz I need to have data all the time to job search.
I want my airtime.
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Replies (2)
Vodacom's replyOfficial
20 Oct 2018, 10:19 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Oct 2018, 10:19
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Oct 2018, 10:39 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Vodacom's reply20 Oct 2018, 10:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team