SS
Sesona S
1 reviews | Active since Apr 2019
15 Mar 2021, 10:05
I want my airtime
I did a R50 airtime me advance this morning and bought a WhatsApp ticket for R19. When I check balance a few minutes later I only have R11. I realised that they are not deducting from my WhatsApp data when I go on what's app. They deducted from my airtime. What's the point of having WhatsApp data when you are going to do this. This is totally unacceptable. I want my airtime back. I've been your customer for over 20 years and you do this.
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Replies (2)
Vodacom's replyOfficial
15 Mar 2021, 12:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Mar 2021, 12:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SS
Sesona S's updateReviewer Update
17 Mar 2021, 16:57No man this is ridiculous! Only the other day I complained about you guys not using my data bundles and deducting from my airtime when I go onto the internet. When I went to bed last night I had R44 worth of airtime and data. Today I wake with a zero Rands balance. Why on earth are you guys doing that? Even today I can see you using my airtime instead of the data I purchased. This is totally unacceptable.
SS
Sesona S's update17 Mar 2021, 16:57
Reviewer Update
No man this is ridiculous! Only the other day I complained about you guys not using my data bundles and deducting from my airtime when I go onto the internet. When I went to bed last night I had R44 worth of airtime and data. Today I wake with a zero Rands balance. Why on earth are you guys doing that? Even today I can see you using my airtime instead of the data I purchased. This is totally unacceptable.