I want my airtime

I had R6 and 7mb something like that in my account. Recharged with R45 you took your R11 airtime advance, I tried to make a call but didn't so was billed my balance was R36.something 7.something MB loaded R5.... balance was R41something.... had 4.somethingMB caused I switched on my data.... bought 50MB for R3 and suddenly my balance is R26 I want my airtime back you conniving little *******. Nxah