WS
Wilbur S

1 reviews | Active since Feb 2016

20 Sept 2016, 12:40

I want my 10g of DATA

<p>I finally received my phone from Vodacom, must say the delivery was really quick but when I checked the sim, it wasnt the NANO sim but rather the MICRO sim.</p> <p> </p> <p>So activation was impossible. Then I went to a shop nearby and they cut the sim for me. When I finally was able to check my balances on the new sim I had received 4g of data. But I was promised 10g. </p> <p> </p> <p>I was never told that I would receive the data in parts or anything. I was told 10g once off.</p> <p> </p> <p>I need to know why this is? I will not use the data on my phone until i am given a clear explaination of this. If my account is debited, I will reverse the amount. If I have not received any explaination on the matter.</p> <p> </p> <p>Regards</p>

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Replies (1)
Vodacom
Vodacom's reply20 Sept 2016, 14:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team