i want human interaction not a bot please

I’m frustrated with Vodacom’s prepaid customer service. Every time I try to get help, I’m sent to this silly TOBI bot with no option to speak to a real person. I just need human assistance, and it shouldn’t be this difficult. im so angry and frustrated as there is apparently a call forwarding set on my number which i can't remove i have been unable to get calls for a week nxa!!!